FAQ

Collapsible content

What makes Posture-Pop massagers different from other brands?


Posture-Pop is dedicated to ergonomic design and user-centric wellness. Our shoulder neck massagers feature 3D deep tissue nodes that mimic hand massage, targeting trapezius and neck muscles effectively. Knee massagers integrate air compression, heat therapy, and massage to relieve joint discomfort. Eye masks use silent vibration and soft fabric to soothe eye fatigue—all with portable, rechargeable designs for on-the-go use.

Do your massagers help with posture correction?


Yes! Regular use of Posture-Pop devices helps improve posture by relaxing tight neck/shoulder muscles, reducing slouching, and strengthening core awareness. The ergonomic shape guides proper alignment during use, making them ideal for office workers, students, and frequent travelers.

What materials are used in Posture-Pop products?


We prioritize safe, skin-friendly materials. Shoulder neck/knee massagers use high-quality ABS and silicone; eye masks adopt breathable cotton and memory foam. All materials are BPA-free, hypoallergenic, and certified for safety.

How to use the Posture-Pop shoulder neck massager?


1) Put on the massager around your neck, adjusting the strap for a secure fit. 2) Choose a mode (e.g., Deep Knead, Shiatsu) via the control panel. 3) Set time (15/30 mins) and intensity. 4) Relax—ideal for home, office, or travel. For best results, use 1-2 times daily for 15 mins each.

Can the knee massager be used for acute knee pain?


Posture-Pop knee massagers are for chronic discomfort relief (e.g., soreness, stiffness from long sitting/standing). For acute pain, inflammation, or injuries, consult a healthcare provider first—our massager complements professional treatment, not replaces it.

How to clean and maintain Posture-Pop eye masks?


1) Turn off and disconnect the power source. 2) Wipe the surface with a soft, damp cloth. 3) Air-dry in a cool, shaded place—do not expose to direct sunlight or heat. 4) Replace the USB charging cable if damaged. Clean weekly for hygiene.

How long does a full charge last?

Full charge (2-3 hours with included USB-C cable) provides:

  • Shoulder neck massager: 6-8 uses (15 mins each)
  • Knee massager: 4-6 uses (20 mins each)
  • Eye mask: 8-10 uses (10 mins each)Charging time may decrease with regular use—replace the battery every 12 months for optimal performance.

Where does Posture-Pop ship?

We ship globally to North America, Europe, Australia, and Asia. Shipping times vary by destination:

  • North America/Europe: 5-8 business days
  • Australia: 7-10 business days
  • Asia: 3-6 business daysTracking numbers are sent via email once orders are dispatched.

Is there free shipping?


Free standard shipping is available for orders over **$50** (USD). Orders under $50 incur a $5-10 shipping fee based on destination. Express shipping (2-3 days) is available for an additional fee.

Can I change my shipping address after purchase?


Address changes are allowed within 24 hours of ordering (before dispatch). After dispatch, we cannot guarantee changes—contact our support team immediately at support@posture-pop.com with your order number and new address.

What is Posture-Pop’s return policy?


We offer a 30-day free return policy for unused, unopened products with original packaging. For defective/damaged items, contact us within 7 days of delivery for a free replacement or full refund. Return shipping is covered for defective items; customers pay for non-defective returns.

How to return a Posture-Pop product?


1) Log in to your account and submit a return request. 2) Pack the product with original accessories. 3) Send it to our warehouse (address provided in the return email). 4) Refund/replacement is processed within 5-7 business days of receiving the return.